Our Promise

At Purac Soul, we’re dedicated to providing great service and quality. Sometimes, unexpected events can cause delivery delays. Here’s how we handle refunds for such delays.

When You Can Get a Refund

You will be eligible for a refund if:

1. The delay goes beyond the expected timeframe for your product, considering the situation. See our Shipping Policy here.

2. The delay is due to special circumstances, such as:

   • Natural disasters

   • Supply chain problems

   • Unforeseen shipping or regulatory issues

We’ll ensure that all refund decisions consider the nature of the delay and how it impacts you.

Special Rules for Pre-Orders

Pre-ordered items follow these specific rules:

1. We’ll inform you in advance about any delays, whenever possible.

2. Refunds will be issued if the delay exceeds 30 days beyond the estimated delivery date or if the product is cancelled.

3. By pre-ordering, you acknowledge and agree to these terms, including potential delays.

Types of Refunds

If we approve your refund, you might get:

1. A full refund of the product’s price

2. A partial refund, depending on the situation

3. Store Reward Points

No Refunds If:

• We informed you of the delay before your purchase.

• Incorrect or incomplete delivery details were provided.

• The product is custom-made or marked as non-refundable.

• The damage, delay, or loss of the item was caused solely by the shipping company. For high-value items, we recommend purchasing insurance to cover potential damages. Note: We ensure all items are securely and safely wrapped before shipping.

Contact Us

If you have questions or experience a delay, please contact us. We usually respond within 1-5 business days.

• Email: jean@puracsoul.com

• WhatsApp Text: 6589501383
  

At Purac Soul, we’re more than happy to assist you with any concerns or issues. Our small team is here to help and ensure you have a smooth and stress-free experience. If you need support, don’t hesitate to reach out to us — we’re always ready to listen and provide solutions tailored to your needs.

Policy Updates

We may update this policy at any time without notice. Check our website for the latest version.

By purchasing from Purac Soul, you agree to these refund terms.

Appointed Shopee Vendor

Please note that the above policy does not apply to our appointed Shopee vendor. While we will make every effort to work closely with the Shopee vendor to ensure smooth operations and alignment, certain exceptions may apply based on the unique agreements or circumstances pertaining to this vendor.

The designated point of contact for this arrangement is the Shopee vendor. Customers can contact them via the Shopee message inbox for further assistance.

Should you have any questions or require additional clarification, please feel free to reach out.